How credits work

Credits are the unit of work at Native Base. Each automation request costs a number of credits based on its complexity. Your plan includes a monthly credit allowance that refreshes every billing cycle.

The basics

1 credit = 1 bite-sized unit of work.Most tasks cost 1–3 credits. Larger requests are broken down into smaller tasks, each scoped and priced individually.
Complexity drives the cost, not volume.Credit cost depends on the logic involved — conditional flows, preprocessing, number of integration points — not the amount of data.
Credits are assigned before work begins.When you post a request, we scope it and tell you the credit cost upfront. No surprises.
Unused credits roll over.Starter credits roll over up to 20. Pro credits roll over up to 50. They never expire while your subscription is active.
Revisions are free.If an automation doesn't meet your requirements, revisions don't cost extra credits.
Credits refresh monthly.Your allowance resets at the start of each billing cycle, on top of any rolled-over credits.

Credit cost examples

These are rough guides. Every request is scoped individually, and we confirm the cost before starting work.

Example request	Credits
Send a Slack message when a Typeform submission comes in	1
One-way sync of new HubSpot contacts to a Google Sheet	1
Log new Shopify orders to a Google Sheet in real time	1
Send a daily Slack digest of open support tickets from Zendesk	1
Auto-fill insurance quote PDFs from client data in your CRM	2
Enrich new leads in HubSpot with company data from Clearbit and update their profile	2
Auto-generate and send a PDF invoice when a Stripe payment succeeds	2
Extract invoice details from emails using AI and log them in Google Sheets	3
Sync user accounts across 4 platforms to streamline onboarding and offboarding	3
Typeform signup → create HubSpot contact → notify Slack → trigger Mailchimp welcome drip	3
When a deal closes in Salesforce, create a project in Asana, assign tasks, and notify in Slack	3

How bigger tasks get broken down

Complex requests aren't one big credit charge. We break them into bite-sized tasks so you can see exactly where each credit goes.

Auto-categorise inbound emails and route to the right team2–3 credits total

Integrate with email provider to read inbound emails

1 cr

AI classification to categorise emails by topic and intent

1 cr

Route to the right team channel or inbox based on category

1 cr

Step 3 may be bundled with step 2 depending on complexity, bringing the total to 2.

AI support assistant that answers customer questions using your docs6 credits total

Connect to your helpdesk to receive incoming tickets

1 cr

Index your knowledge base and docs for RAG retrieval

2 cr

AI generates draft responses using your docs as context

1 cr

Auto-reply to common questions, escalate complex ones to Slack

1 cr

Log interactions and response quality metrics

1 cr

Credits by plan

Starter

credits / month

Rollover: Up to 20

Pro

credits / month

Rollover: Up to 50

Enterprise

Custom

credits / month

Rollover: Custom

Not sure how many credits you need? Book a free intro call and we'll help you estimate based on your workflows.