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How credits work

Credits are the unit of work at Native Base. Each automation request costs a number of credits based on its complexity. Your plan includes a monthly credit allowance that refreshes every billing cycle.

The basics

  • 1 credit = 1 bite-sized unit of work.Most tasks cost 1–3 credits. Larger requests are broken down into smaller tasks, each scoped and priced individually.
  • Complexity drives the cost, not volume.Credit cost depends on the logic involved — conditional flows, preprocessing, number of integration points — not the amount of data.
  • Credits are assigned before work begins.When you post a request, we scope it and tell you the credit cost upfront. No surprises.
  • Unused credits roll over.Starter credits roll over up to 20. Pro credits roll over up to 50. They never expire while your subscription is active.
  • Revisions are free.If an automation doesn't meet your requirements, revisions don't cost extra credits.
  • Credits refresh monthly.Your allowance resets at the start of each billing cycle, on top of any rolled-over credits.

Credit cost examples

These are rough guides. Every request is scoped individually, and we confirm the cost before starting work.

Example requestCredits
Send a Slack message when a Typeform submission comes in1
One-way sync of new HubSpot contacts to a Google Sheet1
Log new Shopify orders to a Google Sheet in real time1
Send a daily Slack digest of open support tickets from Zendesk1
Auto-fill insurance quote PDFs from client data in your CRM2
Enrich new leads in HubSpot with company data from Clearbit and update their profile2
Auto-generate and send a PDF invoice when a Stripe payment succeeds2
Extract invoice details from emails using AI and log them in Google Sheets3
Sync user accounts across 4 platforms to streamline onboarding and offboarding3
Typeform signup → create HubSpot contact → notify Slack → trigger Mailchimp welcome drip3
When a deal closes in Salesforce, create a project in Asana, assign tasks, and notify in Slack3

How bigger tasks get broken down

Complex requests aren't one big credit charge. We break them into bite-sized tasks so you can see exactly where each credit goes.

Auto-categorise inbound emails and route to the right team2–3 credits total
1
Integrate with email provider to read inbound emails
1 cr
2
AI classification to categorise emails by topic and intent
1 cr
3
Route to the right team channel or inbox based on category
1 cr
Step 3 may be bundled with step 2 depending on complexity, bringing the total to 2.
AI support assistant that answers customer questions using your docs6 credits total
1
Connect to your helpdesk to receive incoming tickets
1 cr
2
Index your knowledge base and docs for RAG retrieval
2 cr
3
AI generates draft responses using your docs as context
1 cr
4
Auto-reply to common questions, escalate complex ones to Slack
1 cr
5
Log interactions and response quality metrics
1 cr

Credits by plan

Starter
10
credits / month
Rollover: Up to 20
Pro
25
credits / month
Rollover: Up to 50
Enterprise
Custom
credits / month
Rollover: Custom
Not sure how many credits you need? Book a free intro call and we'll help you estimate based on your workflows.